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  • We are looking to recruit two System Engineers to be based in our Birmingham and London Offices respectively.

    The Systems Engineer is responsible for the day-to-day administration, support, installation and configuration of IT services. You will be providing technical expertise on all aspects of the services, including but not limited to BAU support and operations, as well as upgrades and configuration enhancements, and desktop support as part of the technical support team. The individual will have exposure to working in an ITIL environment and will understand working within a service desk support function, particularly change and problem management.

    Main responsibilities

    • Support of all local JHC client desktops, applications and IT services
    • Remote support to other internal clients
    • Daily checks and BAU monitoring and fault resolution
    • Ensuring that the correct service desk processes and procedures are followed
    • Patching and upgrading of IT services and systems
    • Basic connectivity and network troubleshooting
    • Knowledge sharing and mentoring
    • Documentation of technical procedures across all platforms in use at JHC
    • Recommend improvements to all aspects of the IT services
    • Ensure IT policies are adhered to at all times

    Skills & Attributes Required

    • Creative thinker
    • Positive attitude
    • Service oriented approach
    • Problem ownership
    • Self-motivated
    • High quality of work
    • Able to manage own time and resources
    • TCP/IP
    • Knowledge and experience with disaster recovery and high availability systems
    • Strong written and verbal communication
    • Liaising with and managing 3rd party service and support providers
    • Professional telephone manner
    • Ability to work in a team environment
    • Powerful and pragmatic analysis skills, with sound problem solving ability.

    Salary & Benefits 

    Salary: Competitive

    Bonuses: Eligible to join the bonus scheme (bonus is paid annually and is based on personal performance and the achievement of specific objectives and competencies.)

    Holidays: 25 days per year plus bank and public holidays

    Other Benefits: Private Healthcare Scheme, Healthcare Cash Plan, Employee Assistance Programme, Pension Scheme with Scottish Widows, Cycle to Work Scheme, Death in Service Benefit, Monthly Entertainment Allowance

    Working Hours: 35 hours per week worked on a weekly shift pattern of 8am to 4pm, 9am to 5pm, and 10am to 6pm, Monday to Friday inclusive. 1 hour for lunch

    To apply for this role, please email your CV and covering letter to [email protected] specifying your preferred location